What We Do
Mobile Mentor Ltd has provided one-to-one personal service to over 100,000 customers worldwide, helping them rapidly get to grips with their high-end mobile devices.
The company works in partnership with mobile operators or directly with the end user to deliver structured and personalised one-on-one mentoring and mobile support services. These are designed to get users using their mobile device quickly and effectively, so they avoid frustration and extract the productivity benefits immediately.
Each customer can receive personal mentoring and support in his or her own home or office, or over the phone, delivered by a certified ‘mentor’.
Over 100,000 customers worldwide have experienced our mentoring and support services. As a result, we have developed world-class materials and built a technical knowledge base on all the mobile device platforms.
Furthermore, our information system, service delivery process and knowledge management system have been built for scale so that we have the capability to mentor and support thousands of customers per month.
Our Mentors aren’t geeks - but they are tech-savvy. We are passionate about giving each customer an exceptional service experience by understanding your needs and answering your questions in plain English.
Our Mentors are selected for their people skills and natural technical abilities. After a thorough training program they are certified on selected mobile devices. They develop a high degree of expertise on these devices so that most, if not all technical issues can be resolved during their time with you. If we don’t have the answer, we’ll track it down for you.
