Unlocking Potential
What would happen if you could receive an hour of face-to-face assistance when you get a new mobile? What if this service was delivered right in your own home or office 5 days after you received your new mobile? How would you feel if a professional ‘mentor’ would first listen and understand the way you work and then suggest how to personalise and use your mobile to be more productive?
Imagine if this mobile mentor could transfer contacts from your previous phone or PDA, configure your email account, calendar synchronisation, set up your speed-dials and explain how to use predictive text.
We’ve all been there. We’ve bought into the productivity and efficiency benefits of our new technology such as a high end mobile only to stumble and become frustrated doing the simplest of tasks like sending a text, an email or looking up a contact. At best, we work through our frustrations and slowly familiarise ourselves with our new service. At worst we give up and revert back to our old service, device and behaviours.
As technology becomes more complex, a gap is growing between the technology we purchase and the functions we actually use. Most adults are struggling to leverage the benefits promised by new technology.
Mobile Mentor addresses this customer pain by focusing on the last three feet of the mobile industry - sitting beside the customer. Each customer receives personalised mentoring and support in his/her own office, delivered by a certified mentor. Depending on individual customer’s needs, each session is customised based on a menu of over 30 items. The Mobile Mentor service is a unique blend of technical set-up, training and support, that consistently provides what we like to refer to as an ‘Inspirational Customer Experience’.
