Mobile Mentor in the news
Mobile Concierge Helps Fight Techno-Rage
Press Release, November 12th, 2008
Mobile Mentor is moving beyond mentoring to launch support services aimed at both consumer and corporate customers. CEO Denis O’Shea describes the new ‘Concierge’ service as the mobile phone equivalent to AA roadside assistance for vehicles that will look after all the technical issues related to a customer’s mobile device, including Respond, Resolve, Restore, Replacement and Repair.
Demand for Mobile Mentor’s expert mentoring and support is not only reflected in expanding service portfolio – The company was also recently recognised at the New Zealand Deloitte Fast 50 awards for their impressive growth and received 3 notable awards.
Teaching people to use feature-rich phones
Mobile Mentor has increased the personal productivity of over 25,000 customers through expert mobile phone training, but the potential market is much larger.
This Springwise article takes a closer look at the huge benefits mobile users can receive from a one-hour personal mentoring session from Mobile Mentor to help master their new gadget, and how the demand for this specialist ‘outside help’ will continue to grow as new phones keep on incorporating more advanced features.
Mobile Mentor Limited: Mobile services company achieves scalability with customer management system
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Mobile Mentor has placed huge emphasis on ensuring they have the best customer management platform to support their growth rate and expansion into overseas markets. Their investment in a Microsoft CRM system has enabled expert capability to manage the business end-to-end and make changes to the customer engagement model without risking data integrity.
The system has now been successfully scaled into Brazil and Australia and is in integral in Mobile Mentor’s day-to-day operations.
Taking the world by ear
NZ Herald, April 4th, 2008
It was just 4 years ago that Mobile Mentor set-out to help New Zealanders unlock the potential of their increasingly more complex mobile phones. Now Mobile Mentor have trained over 25,000 customers in New Zealand, have successfully expanded into Brazil, have another subsidiary in central Europe and are closing in on a big deal in Australia – and this is only the beginning.
The potential market for Mobile Mentor continues to grow as technology develops, and Denis O’Shea is successfully growing his business across the globe to meet the demand.
Teaching people to use feature-rich phones
Mobile Mentor has increased the personal productivity of over 25,000 customers through expert mobile phone training, but the potential market is much larger.
This Springwise article takes a closer look at the huge benefits mobile users can receive from a one-hour personal mentoring session from Mobile Mentor to help master their new gadget, and how the demand for this specialist ‘outside help’ will continue to grow as new phones keep on incorporating more advanced features.
Pushing all the right buttons
Mobile Mentor seals its first export deal into Brazil estimated to generate revenue of $50 million dollars over four years.
Just three years after beginning commercial operation with Vodafone New Zealand, Mobile Mentor was mentoring over 1000 customers a month and had developed a huge wealth of knowledge and experience, stirring interest worldwide. “So the key for us is to find the right individual who can do the deal in-country - our role is to transfer our knowledge and get up and going quickly" – Denis O’Shea, CEO, Mobile Mentor.
Kiwi companies achieve big results in Brazil
The Honourable Phil Goff, New Zealand Minister of Trade, highlights the huge opportunities and potential for small New Zealand companies to achieve big results in Brazil – if they are willing to take the risk. The Minister refers to Mobile Mentor’s successful $50 million five-year contract with a telecom operator in Brazil as an inspiration to other companies realising their potential in larger overseas markets.
