Mobile Mentor started out showing users how to unlock the potential of their mobile handset. Clients started telling us they have real problems managing their mobile fleet - that costs are out of control, complexity is growing and they don’t have the expertise to manage the Total Cost of Ownership for their mobile assets.
Mobile Management provides you with total control of your mobile fleet
15R™ Mobile Management
The 15R™ Mobile Management service is a unique combination of 15 service elements that wrap around the lifecycle of mobile assets. The service has been designed to consistently manage your mobiles from end-to-end through a dedicated team of Mobile Managers with the appropriate skills, experience and tools.
Your mobile fleet is managed according to an agreed set of business rules which are collaboratively developed using our expertise. Once signed off, they are the “Rules”. This is the key to cost control and consistent service.
 Purchasing
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Rules
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Rules to define approved hardware, usage policy & best practices
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Requisition
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Requisition of new hardware and connections
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Register
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Register the details of all your mobile assets
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Reallocate
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Reallocate refurbished hardware and dormant contracts
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User Support
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Respond
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Rapid response to all requests 24 x 7 x 365
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Resolve
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Resolve technical issues promptly
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Restore
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Restore services, data and settings when problems occur
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Lifecycle Management
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Repair
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Repair faulty hardware
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Replace
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Replace devices with a similar loan unit when lost, stolen or faulty
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Refurbish
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Refurbish used hardware to extend the useful life
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Recycle
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Recycle hardware appropriately after removing all data
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Optimisation
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Review
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Review mobile usage, spend and compliance with policy
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Recommend
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Recommendations on cost control and productivity improvements
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Ranking
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Rank your costs and efficiency against a peer group
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Report
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Report monthly spend, service activity and deviations from the rules
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Your mobile fleet is supported by a dedicated team with a single point of contact
Your mobile users are supported by our team of Mobile Managers who are simultaneously connected to the mobile operator’s billing system and provisioning tools, and to your mobile email server. This enables us to resolve the majority of your requests in minutes rather than hours or days.
To enquire about the Mobile Management Services please click here
