“Mobile plays a mission-critical role at Colliers. Mobile Mentor understands this and ensures that our real estate professionals are always available to clients. With exceptionally high first-call-resolution rates and the provision of like-for-like loan devices, Mobile Mentor is giving us the mobile support we need to excel in our business.”
– BRUCE GALLIE: CHIEF OPERATIONS OFFICER
DEMANDS OF A MOBILE WORKFORCE
Colliers International is one of the most successful commercial real estate companies in the world. Their network of commercial real-estate agents rely heavily on mobile technology to be productive while juggling the demands of multiple viewings per day, engaging with clients and negotiating contracts. Colliers needed support for its mobile assets and mobile workforce.
END-TO-END MOBILITY MANAGEMENT SERVICE
Colliers selected Mobile Mentor in 2010 to provide a full suite of mobility management services including a 24×7 service desk, hardware management, cost management and extensive reporting. Mobile Mentor also administers the MobileIron platform which secures and manages all smart devices for Colliers. The Mobility Management service is provided through Vodafone who also provide all the voice and data connectivity.
SUCCESSFUL PARTNERSHIP
For the past 7 years, Colliers International has continued to grow its business while Mobile Mentor takes care of the mobile environment. Over the years there have been multiple device refreshes and system changes but the level of service and support has continued throughout.
“Knowing that the day-to-day management of our mobile assets is under control, we’re now looking to Mobile Mentor to further empower our users by proactively mentoring our users on new technology and advising them on applications and services that drive personal productivity.”
–Bruce Gallie: Chief Operations Officer
