Listen in as Mobile Mentor Founder and CEO, Denis O’Shea, talks to Davel Sobel and Rich Freeman about AI trends what they mean for MSPs, IT pros, and the broader tech ecosystem.

Key Discussion Points:

  • The AI Investment Dilemma:

    • 95% of businesses plan to invest in AI and IoT, yet 64% report underwhelming ROI.

    • 86% of companies feel pressure to prove results from these investments.

    • A gap in AI implementation expertise presents opportunities for MSPs.

  • Challenges in AI Adoption:

    • Businesses are experimenting with AI but struggle with defining use cases.

    • Data security remains a major concern before full AI adoption.

    • Employee empowerment is key to unlocking AI’s full potential.

  • The Changing Role of MSPs:

    • Rise of agentic AI threatens traditional IT support roles.

    • Level 1 and Level 2 support may be replaced by AI-driven automation.

    • New job opportunities will emerge for professionals who can bridge AI and human interaction.

  • AI and the Evolution of Coding:

    • AI is transforming software development by automating coding tasks.

    • Future developers will leverage AI to build solutions faster.

    • MSPs must adapt to a tech landscape where problem-solving trumps traditional coding.

  • Why This Matters:

    • MSPs and IT leaders must rethink their business models.

    • AI isn’t just an IT upgrade—it’s reshaping entire industries.

    • The ability to deliver tangible AI-driven solutions will define future success.