Your mobile environment is changing every day.  How are you keeping up?

 

Partner with Mobile Mentor to support and manage your mobile environment. We are 100% focused on enterprise mobility and we provide an end-to-end mobility management service that;

1) Enforces your policy

2) Secures your assets

3) Supports your users

4) Controls your costs

5) Displays your metrics on live dashboards

 

 

Mobile Policy

You set the rules. 

Your mobile policy defines the rules by which your mobile environment is managed.  We can assist in developing a balanced policy for both corporate owned and BYO devices so your data is protected and your liability is managed. 

Our policy consultants have facilitated mobile policy development for hundreds of businesses and government agencies so we can provide templates, advice and a fast-track process to satisfy the different considerations for IT, HR, Finance and the employees, including any relevant unions. 

Once the policy is approved, we enforce the policy provisions through our service design and management tools.  You can then monitor compliance with the policy using our live reporting dashboards in ZOOOOM.

 Request a demo of ZOOOOM


The chart above shows device compliance with security and password policies. 


The chart below shows when devices were last seen.

Proactive Security

Mobile Device Management platforms change quarterly, OS versions change monthly and each of your 60-90 apps are updated monthly. There is at least 1 change every day, on every device, for every employee. 

We administer your MDM platform and perform the day-to-day tasks related to user onboarding, offboarding and all the support requests along the way.  This includes the development and maintenance of enrollment guides for your corporate devices.

 


This chart shows the number of iOS and Android devices enrolled in AirWatch for one particular client. 

 

We monitor security incidents inside your business and provide proactive advice on significant events outside the business, such as upcoming OS updates and MDM platform changes etc. 

We also administer your Apple DEP and VPP accounts as well as Android Enterprise and assist with the renewal of your APNS certificates.

User Empowerment

With so many moving parts, mobile support is complex and increasingly important to keep mobile workers productive.

Our mobile service desk is your single point of contact for device procurement, provisioning, repairs, replacements and troubleshooting.  We integrate with your IT service desk and procurement team and we can even provide onsite resources to be the mobility specialists in your IT team.

Externally we engage with the mobile network carriers, the major hardware vendors and local repair companies on your behalf and we leverage our independence to help you get the best value and service.

 


The chart above shows the number of tickets/cases opened and closed each month for one client

and the chart below shows the different case types over a period of 1 month, 3 months or 15 months.

 

With Mobile Mentor, your employees are not just supported 24x7 - they are empowered to become true mobile workers. We provide one-to-one assistance with device setup, user preferences, and training to ensure you get a return on your mobility investment. 

Read how we have deployed mobility for over 1 million people 


m.power

Your users have access to our m.power app which gives them one-touch access to our support team, updates on the status of their open tickets and a fantastic reservoir of tips and tricks for the modern mobile worker. 

 

 

Our support processes are streamlined for a mobile workforce and you have full visibility of our performance against SLAs. You can even see how your employees rate our performance through our live dashboards. Since 2004, we have achieved 95% satisfaction scores from over 1 million people served. 


The chart above shows a 12-month rolling CSAT (customer satisfaction) for one of our largest government clients (o
ur target is 95% satisfaction).  The chart below shows actual comments received to the automated survey when each ticket is closed.

Cost Control - 1% Cost Savings per Month

Managing mixed fleets is hard. Each mobile carrier has different price plans, data allowances, different reporting tools, different billing cycle and different processes.  Fortunately, Mobile Mentor is really good at managing mixed fleets and our independence from the mobile networks and hardware manufacturers means we can be unbiased and always work in your best interest.  


This chart shows monthly charges declining over 15 months while data usage steadily increases. 

This client has used our mobile expense management service for 8 years. 

Specifically, for mobile expense management, it means we manage mobile usage and spend to your benefit.  Our team works tirelessly to identify dormant connections, low usage, high data usage, premium SMS, billing errors, incorrect charges, missing credits and roaming.  We proactively implement the changes on your billing account and report monthly on usage and spend so you can measure how well we are performing. 

Since 2008, we have consistently delivered compound savings of 1% per month for our clients.

 


This chart shows the Top 10 users for roaming based on the raw, unbilled data held by the mobile carrier.

This visibility enables us to take early action before a significant cost blow-out occurs. 

Mobile data usage is growing about 80% annually in most enterprise and government fleets.  This often leads to excess charges for overages or more commonly to wastage by committing to a pricing construct for more data than is actually needed.

Mobile Mentor monitors data usage daily, identifies which users are likely to exceed their usage allowance and take early action to avoid bill shock.  The thresholds, timing and actions are jointly agreed during the service onboarding so we can act on your behalf.

We provided monthly reports to each user, each business unit and each division within the business.  These reports are complemented with live dashboards throughout the month showing usage trends, top 10 users and charges by carrier etc.

For increased visibility we split personal usage from business usage and provide detailed reports to each user with an option for a voluntary reimbursement.  This enables employees to make a discretionary contribution for their personal usage of a corporate / government mobile connection.    

The reimbursement amount is deducted from the employee’s payroll and credited to the appropriate business unit.  The process is fully automated and greatly improves transparency and accountability to avoid complications with fringe benefit tax etc.

Governance

Our ZOOOOM portal and iPad app provides you unrivaled visibility of everything mobile:

1) Policy compliance

2) Security posture

3) Support activity

4) Cost analysis

5) User satisfaction

Managing mobile fleets is our core business. We manage every aspect of the mobile environment which enables your team to focus on your core business.