TERMS & CONDITIONS OF SERVICE
Unless otherwise specified in writing, the deliverables of this Statement of Work (“SOW”) define successful delivery and upon fulfilling all deliverables this SOW is considered complete by both the Client and the Vendor.
The Client agrees to pay the quoted amount, plus taxes. Client agrees to pay any other charges or disbursements incurred by the Vendor during completion of this SOW. Vendor travel expenses will be billed at cost. Non-taxable Clients must provide appropriate documentation to [email protected].
PAYMENTS AND INVOICING
Vendor will send an invoice upon completion of the work or on termination of our services. If agreed upon, interim invoices may be sent as well. Client agrees to pay for work in advance unless otherwise defined in this SOW.
Client agrees to pay invoices no later than 30 days following their date of issue (i.e., due date on our invoice). If the Client does not pay within the agreed period, Vendor may:
Charge the Client a flat late fee of 2% of the amount invoiced
Charge the Client the cost of recovery or attempted recovery of any outstanding debt owed to us; and/or
Stop doing further work for the Client, including all professional services and any other work being performed for the Client.
Copyright of all documents drafted by Vendor will remain the property of Mobile Mentor, always. Client is entitled to use the documents only for the specific purpose for which they are prepared.
DURATION OF THESE TERMS
Once accepted, these Terms and Conditions will apply through the completion of this SOW all payments being received in full. Copyright remains in perpetuity.
Client may terminate Vendor services at any time, in writing, with a 30-day notice period. If services are terminated, Client shall pay all fees due up to the date of termination and all expenses incurred up to and including that date.
All matters arising from this retainer will be governed by the Laws of New Zealand, Australia, or the United States based on the location where work will be performed and be subject to the exclusive jurisdiction of the appropriate courts sitting nearest to Vendor’s offices.
Client agrees to hold Vendor harmless for any unintended damage to Client’s systems, resources, property and assets.
Vendor maintains a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If the Client has a complaint about services delivered or charges received, Client may refer the compliant to Denis O’Shea, CEO.
Client and Vendor may recommend changes to the SOW via the Change Request form included in this SOW. The Change Request Form must be signed by both parties to become in effect. Parties shall respond within 10 business days to any submitted Change Request.
CLAIMING PARTNER OF RECORD
Client agrees to Vendor becoming the Microsoft Claiming Partner of Record (“CPOR”) for all Microsoft systems in which work was performed for the SOW.
– Updated 20-Dec-2021
INFORMATION FOR CLIENTS
CLIENT CARE AND SERVICE INFORMATION
Whatever professional services we are providing – we will:
Act competently, in a timely way, and in accordance with instructions received and arrangements made.
Protect and promote your interests and act for you free from compromising influences or loyalties.
Discuss with you your objectives and how they should best be achieved.
Provide you with information about the work to be done, who will do it, and the way the services will be provided.
Charge you a fee in accordance with our standard schedule of fees – and will let you know how and when you will be billed should some of the billing take place before our work has concluded. Give you clear information and advice.
Protect your privacy and ensure appropriate confidentiality.
Treat you fairly, respectfully, and without discrimination.
Keep you informed about the work being done and advise you when it’s completed.
Let you know how to make a complaint and deal with any complaint promptly and fairly.
We maintain a procedure for handling any complaints by clients, designed to ensure that a complaint is dealt with promptly and fairly. If you have a complaint about our services or charges, you may refer your complaint to Denis O’Shea, CEO.
PERSONS RESPONSIBLE FOR THE WORK
The names and status of the person or persons who will have the overall responsibility for the work we do for you will be discussed with you before commencement of the work.