“We found Mobile Mentor professional and knowledgeable. They integrated well with our internal development team and our other external technology providers which made for a seamless project experience.”

– David Stephenson: CFO, Northland Waste

Disrupting the Waste Management Industry

Northland Waste are innovators in the Waste and Recycling Industry and are digitising their business to improve customer experience and grow market share.

To deliver their vision, the organisation has invested in their waste collection infrastructure (leveraging RFID technology in trucks and bins), their online customer experience (web and mobile) and back-office operations, including a digital transformation for front line bin maintenance staff.

Digital Bin Maintenance With RFID Mobile App

Mobile Mentor worked with Northland Waste to design and execute their digital strategy for mobility initiatives involving customer and internal staff use cases. As part of the RFID rollout and digital bin maintenance initiative, Mobile Mentor designed and developed a Bin Maintenance App for front line staff.NW - Bin Maint App.png

The Bin Maintenance app allows work schedules and routes to be published and updated digitally to mobile devices without manually capturing and entering data back at the branch offices. The app was developed to integrate with an industrial grade RFID solution, to facilitate the initial rollout of RFID tags and then to digitally capture bin maintenance activities such as deliveries, collections and repairs.

The Bin Maintenance app drives efficiency for the front-line team by removing paper and data entry issues. Real time data collection also empowers Northland Waste’s operations as well as their ability to improve customer service outcomes.

“The entire Mobile Mentor team had a strong focus on our end customers, always offering their views and ideas on business an marketing subjects. We appreciated this input and it has resulted in a better experience for our internal users and customers.”

– Donald Brown: Business Analyst, Northland Waste

 

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About Northland Waste

Proudly 100% New Zealand owned and operated, Northland Waste is a vertically integrated Waste Company specialising in waste, recycling collections and transfer station operations.

Northland Waste services span from Cape Reinga down to the Auckland Harbour Bridge and Wellington up to Palmerston North.

Northland Waste prides itself in operating innovative and affordable waste and recycling services for its customers. Collection services range from wheelie bins, skip bins, frontload bins, hook bins and specialist recycling bins.