Insights, Learnings, and Guidance
Featured Insights
Intune’s Resource Explorer: The Future of Hardware Inventory Management
For device administrators, managing hardware inventory has always been a challenging and time-consuming task. However, Microsoft has been making strides to simplify this process, and the recent enhancements to Resource Explorer in Microsoft Intune are proof of that commitment. Let’s dive into what makes Resource Explorer (also known as Device Inventory) such a game-changer for IT teams.
Countdown to Windows 10 End of Life
As of today, there are approximately 69 million Windows machines in the US enterprise market with 61% still on Windows 10. We have exactly 11 months to deploy Windows 11 on all those devices. Yikes! Windows 10 reaches end of life (EOL) on October 14th 2025. This is an important date for many businesses and will shape their IT priorities, capital budget and security agenda in 2025.
IT Spending Done Right: The Power of Planning, Control, and Modern MSPs
Managing IT budgets can be challenging, especially for businesses where IT is not a core focus. However, when every expense matters, overlooking or mismanaging IT costs can lead to overspending, inefficiencies, and reduced competitiveness.
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Taming Shadow IT: How Modern MSPs Help SMBs Cut Costs and Regain Control
Shadow IT (the use of unsanctioned applications, cloud services, and devices) has become a silent budget-drainer and security risk for mid-sized businesses. While often born from good intentions (someone just trying to get their job done), shadow IT has ballooned into a multi-headed challenge that touches finance, security, compliance, and productivity.
Mobile Mentor Featured on the Embracing Digital Transformation Podcast
Dr. Darren Pulsipher and Denis O’Shea Dive into the End of Windows 10 and What Comes Next for SMBs
Elevating Copilot Outcomes Through Modern MSP Expertise
Microsoft Copilot is transforming how businesses work by bringing AI into everyday tasks like email, document creation, data analysis, and collaboration. But while the promise is huge, many small and midsize businesses (SMBs and SMCs) are discovering that turning Copilot on is a lot easier than turning Copilot into value. That’s where a modern MSP comes in.
Why SMBs Are Partnering With Modern MSPs for Device Lifecycle Management
For small and medium-sized businesses (SMBs), device management has become a key part of delivering a great employee experience and maintaining a strong security posture. But with limited internal IT resources, keeping up with provisioning, updates, and secure offboarding can be a constant challenge.
Using a Modern MSP to Reduce Downtime
Downtime quietly harms productivity. Many businesses don’t see its real cost until it’s too late. Unplanned disruptions can cause revenue losses and missed chances. They can also lead to employee frustration and harm customer trust. Even a few minutes of downtime can cause problems. That’s why businesses are using modern Managed Service Providers (MSPs). They help not just to fix things when they break, but also to prevent issues before they happen. With real-time monitoring, smart automation, and quick responses, a modern MSP helps your business run smoothly and securely.
Why SMBs Are Turning to MSPs for Strategic Guidance
More small businesses and small/mid-sized corporations are partnering with Managed Services Providers (MSPs) not just for daily IT support, but for strategic guidance across identity management, endpoint security, Zero Trust architecture, endpoint management, application control, and project execution.
Understanding Zombie Phishing Attacks and How to Combat Them with Microsoft Solutions
To stay ahead of zombie phishing attachs, businesses need a comprehensive security strategy - and Microsoft offers a suite of solutions to detect and prevent zombie phishing attacks, including Microsoft Defender for Office 365, Microsoft Security Copilot, Microsoft Entra, and Microsoft Purview. Below we will explore how these tools work together to keep your business secure.
Why SMBs Are Turning to Modern MSPs for Cybersecurity and Compliance
Cyber threats are no longer reserved for the enterprise world. In fact, small businesses and small/mid-sized corporations are increasingly becoming prime targets. Attackers know that many growing businesses lack the time, tools, and expertise to defend themselves properly. That’s why more companies are partnering with modern Managed Services Providers (MSPs) to strengthen security and simplify compliance. Here’s how this move puts growing businesses in a stronger, more resilient position.
Empowering SMBs and SMCs with Modern Managed IT for Greater Productivity and Support
For small businesses and corporations with growing teams, technology should be a valuable asset, not a source of daily frustration. However, without the right support, even minor IT hiccups can escalate into significant disruptions and often a time drain. This is where engaging a Managed Services Provider (MSP) can offer substantial benefits for small to medium sized businesses and corporations.
Over-The-Air (OTA) Updates: Keeping Your Device Fleet Secure and Up to Date
OTA updates allow IT teams to push software, firmware, or configuration updates to devices remotely—without physically touching the devices in their fleet. The result ensures that security patches, performance enhancements, and new features reach devices efficiently. Whether managing Windows, Android, or iOS/iPadOS devices, OTA updates play a major role in modern endpoint security and compliance.
Mobile Mentor Featured on MSP Radio’s Business of Tech Live Show
Listen in as Mobile Mentor Founder and CEO, Denis O’Shea, talks to Davel Sobel and Rich Freeman about AI trends what they mean for MSPs, IT pros, and the broader tech ecosystem.
Microsoft Attack Simulation: Strengthening Security Through Real-World Testing
Microsoft attack simulation is a process designed to test an organization's security posture against both known and emerging threats in a safe and controlled environment. It involves mimicking the tactics, techniques, and procedures (TTPs) used by real-life adversaries to understand how they might attack a a business’s digital infrastructure, identify potential vulnerabilities, and assess the effectiveness of the business's current defenses against such an attack.
How to Integrate SharePoint as a Knowledge Source in Microsoft Copilot
Integrating Microsoft Copilot with SharePoint has the potential to redefine content management and collaboration for your business. By leveraging SharePoint as a knowledge source, businesses can enhance productivity, automate workflows, and ensure robust content governance.
Unlocking Business Potential with Microsoft Intune Management Extension
One of the key components of Intune is the Intune Management Extension (IME), which plays a critical role in enhancing the capabilities of Intune, particularly when it comes to managing Win32 applications and executing custom scripts.
Streamlining Meetings with the Facilitator Agent in Microsoft Teams
Microsoft Teams continues to evolve, bringing new features designed to enhance productivity and collaboration. One of the latest additions is the Facilitator Agent, a tool that can significantly impact how your business conducts meetings and manages information.
Boosting HR Learning and Development KPIs with Copilot
Effective Learning and Development (L&D) programs are essential for ambitious teams to stay competitive. Most HR teams use Key Performance Indicators (KPIs) to measure the success of these programs, focusing on metrics like Training Attendance Rate, Course Completion Rate, Post-training Assessment Results, Learner Satisfaction Rate, and Training ROI. Microsoft 365 Copilot can be a very helpful tool in helping HR departments enhance these KPIs and drive impactful L&D initiatives.
On Demand: Microsoft Virtual Briefing: “Amplify IT Efficiency and Protection with Microsoft Intune”
Mobile Mentor's Denis O'Shea and Microsoft's Ricardo Castillo rdeliver a virtual briefing on boosting IT efficiency and security with Intune.
Enabling Secure Boot in Windows 11: A Comprehensive Guide
Modern, competitive businesses thrive on data, making effective IT data management essential for success. Key Performance Indicators (KPIs) help measure how well these strategies are working. Secure Boot is a critical security feature in Windows 11 designed to protect your system from malicious software and unauthorized access during the boot process. By ensuring that only trusted software is loaded, Secure Boot helps maintain the integrity of your operating system and prevents malware from taking control of your PC. This feature is imperative in a landscape where cyber threats are increasingly sophisticated.
Copilot for Finance: How Finance Managers Can Streamline Workflows
From inbox management to data analysis in Excel, Copilot is proving to be a difference maker for finance managers who need to stay ahead.
What is Microsoft Intune? Your Complete Guide to Cloud-Native Device Management
Microsoft Intune is a cloud-based endpoint management software, powered by Entra, that helps businesses manage and secure their users’ devices including mobile phones, tablets, and PCs. In 2025, the program is growing in importance as the hub for modern IT management and is a clear leader in the Gartner Magic Quadrant for Unified Endpoint Management tools.
Achieving Sales Success with Copilot: Smarter Analysis & Forecasting
Modern, competitive businesses thrive on data, making effective IT data management essential for success. Key Performance Indicators (KPIs) help measure how well these strategies are working. The world of sales moves fast - and hitting your KPIs isn’t just about tracking numbers—it’s about making informed decisions that drive real growth. That’s where Copilot comes in. The powerful AI assistant helps you evaluate and forecast sales metrics with ease, turning complex data into actionable insights.
How to Train Employees to Be Efficient with Microsoft Copilot
Modern, competitive businesses thrive on data, making effective IT data management essential for success. Key Performance Indicators (KPIs) help measure how well these strategies are working. Every business must embrace Gen AI to stay competitive, and Microsoft Copilot, an AI-powered assistant integrated within Microsoft 365, is transforming the workplace by automating tasks, enhancing collaboration, and streamlining workflows. However, to get the most of its benefits, employees need the right training to use Copilot effectively.
How Copilot Can Help Businesses Meet IT Data Management KPIs
Modern, competitive businesses thrive on data, making effective IT data management essential for success. Key Performance Indicators (KPIs) help measure how well these strategies are working. Microsoft 365 Copilot can be a game-changer in reaching these KPIs, streamlining processes, and unlocking valuable insights.
DeepSeek’s AI Disruption: How to Mitigate Risk and Secure Your Business with Copilot
Recently, the AI landscape was shaken by the sudden rise—and subsequent controversy—surrounding DeepSeek’s AI. While the company has made waves with its open-source models, its data security practices and questionable terms and conditions have raised important concerns. For businesses, this is a wake-up call: Questionable AI tools are here to stay, and they will keep emerging. The key is understanding how to mitigate the risks they bring.
