FAQ for 5th Gear Customers

What this change means for you, what stays the same, and how to get support moving forward.

What does this acquisition mean for me as a customer?

This acquisition brings together the best of both organizations—5th Gear’s deep expertise in governance, risk, and compliance (GRC) and industry-specific IT services, combined with Mobile Mentor’s strength in Microsoft cloud, security, and endpoint management. For you, that means a stronger partner with more capabilities, deeper expertise, and greater resources to support your business as it grows.

Will my current services or support experience change?

Your day-to-day experience will remain consistent. You’ll continue to receive the same high level of service and support you expect today. Over time, you may notice improvements as we bring additional tools, automation, and expertise into the environment—but these will be enhancements, not disruptions.

Will I still work with the same team?

Yes. The team you know and trust will remain in place. Continuity is a top priority for us, and the relationships you’ve built are important. Behind the scenes, your team will now have access to additional resources and specialists from Mobile Mentor to better support your needs.

Are there any changes to my contract or pricing?

No immediate changes. Your existing agreements, terms, and pricing will remain in place. If we ever recommend changes in the future—whether to enhance services or align with new offerings—we’ll communicate clearly and work with you collaboratively.

Will there be any disruption to my services during the transition?

No. Our goal is a seamless transition with zero disruption. We’ve carefully planned the integration to ensure your systems, support, and service delivery continue without interruption.

How will this improve the services I receive?

You’ll benefit from expanded capabilities, particularly in areas like cybersecurity, compliance, and Microsoft cloud services. By combining strengths, we can deliver more proactive support, stronger security posture, and more strategic guidance aligned to your business goals.

Will there be new services or technologies available to me?

Yes. Over time, you’ll have access to a broader portfolio of services—including advanced Microsoft security solutions, endpoint management through Intune, identity and access management, and enhanced compliance offerings. We’ll introduce these thoughtfully based on what’s most relevant to your organization.

Who do I contact if I have questions or need support?

There’s no change here—you can continue to reach out to your existing points of contact and support channels. If anything changes in the future, we’ll communicate that clearly and ensure you always know exactly who to contact.

How will my data, security, and compliance be handled?

Protecting your data remains our highest priority. Both organizations share a strong commitment to security and compliance, especially in regulated industries like healthcare. This combination strengthens our ability to safeguard your environment with enhanced tools, processes, and expertise.

What happens next, and how will you keep me informed?

In the coming weeks and months, we’ll continue integrating our teams and capabilities behind the scenes. You’ll receive regular updates as we introduce any enhancements or new opportunities that could benefit your organization. Our approach will be proactive, transparent, and always centered around your success.

“Mobile Mentor brought a more sophisticated level of services at a lower price. They are far superior from a performance standpoint than our previous partner and were able to deliver 25-30% savings.”