When South Piedmont Community College (SPCC) set out to modernize endpoint management with Microsoft Intune, the IT team knew they were stepping into complex territory. With a small team and a busy campus environment, they needed guidance that would eliminate risk, shorten their learning curve, and give them the confidence to configure Intune correctly the first time.

They partnered with Mobile Mentor to establish a clear roadmap, strengthen internal capability, and move quickly from planning to production.

The Challenge

SPCC’s IT team, led by System Specialist I for Endpoint & Identity Management, Jason Bolding, had been evaluating Intune for some time but remained stuck in the planning phase.

The hesitation wasn’t about desire, it was about risk. Intune offered powerful capabilities, but without a clear path forward, the team didn’t want to make foundational mistakes. They needed:

A proven deployment roadmap
Practical guidance rooted in real-world experience
A way to accelerate an already delayed project
Confidence that their approach aligned with best practices

SPCC wasn’t looking for a lift-and-shift partner. They wanted to build internal capability so their team could run Intune independently after implementation.

“Prior to engaging Mobile Mentor, we were stuck in the planning phase for Microsoft Intune. We knew we needed to configure Intune, but we were hesitant to start for fear of misconfiguring the environment or missing critical best practices.”

Jason Bolding, Technical Support Specialist, South Piedmont Community College

The Solution: Hands-On Mentoring for Intune Deployment

Mobile Mentor delivered its signature Mentoring service, an approach built around side-by-side guidance, best practices, and knowledge transfer.

Together, SPCC and Mobile Mentor worked through:

A structured implementation plan for Microsoft Intune
Environment-specific configuration decisions
Best practices for device compliance, security baselines, and enrollment
Guidance on “edge case” scenarios unique to SPCC’s environment
A step-by-step approach designed to build internal capability, not dependency

Most importantly, SPCC gained the momentum and clarity needed to maintain their Intune environment without hesitation.

“What surprised me was the sheer volume of industry expertise the Mobile Mentor team possessed. They offered practical, experienced-based insights rather than just textbook answers.”

Jason Bolding, Technical Support Specialist, South Piedmont Community College

The Impact

The shift was immediate and measurable.

The Mentoring program helped SPCC:

Make informed decisions quickly
Remove internal roadblocks and uncertainty
Address complex configuration scenarios
Build capability to manage Intune independently

Most importantly, SPCC gained the momentum and clarity needed to maintain their Intune environment without hesitation.

“The biggest impact on business might have been ‘velocity.’ The Mobile-Mentor partnership gave us the confidence to accelerate our implementation timeline significantly, moving us from ‘planning’ to ‘production’ much faster than anticipated.”

Jason Bolding, Technical Support Specialist, South Piedmont Community College

Modern Capability, Built to Last

Today, SPCC’s IT team has moved confidently into full production with Intune. What once felt risky and uncertain is now a solid, well-architected foundation for secure endpoint management.

With Mobile Mentor’s Mentoring model, SPCC didn’t just deploy Intune they built the knowledge and momentum to manage it long-term.

“Mobile Mentor is really excelling the implementation time of custom, or unique ‘edge case’ configurations that otherwise might stall projects. Because Mobile Mentor brings practical experience from the field, they help us solve complex, environment-specific issues rapidly. It essentially removes the learning curve, allowing us to move past hurdles that would have held us up if we were working in isolation.”

Jason Bolding, Technical Support Specialist, South Piedmont Community College

Starting the Journey with Mentoring

Getting started with Mobile Mentor’s Mentoring Service begins with an assessment of your current endpoint environment, priorities, and constraints. From there, a dedicated mentor works alongside your team to build a practical roadmap and transfer knowledge as you modernize, so progress sticks long after the engagement ends.

Contact us below to connect with a Mobile Mentor representative and explore how our Mentoring Service can support your team’s goals. We’ll help you determine the right next steps and ensure you get lasting value from your technology investments.