When Auckland Transport set out to modernise its endpoint environment, the goal wasn’t incremental improvement, it was transformation. With a complex mix of Android devices, mobile phones, desktops, and legacy support models spread across multiple providers, the organisation needed a more unified, scalable approach to endpoint management.
Mobile Mentor had already established a strong foundation, managing mobile services in partnership with One NZ for over six years, helping thousands of frontline employees stay connected through secure, reliable mobile technology. The partnership later expanded into desktop support following a transition from Microsoft, creating the opportunity to consolidate services, simplify operations, and deliver a modern, end-to-end managed endpoint experience across Android, Windows, macOS, and Apple devices.
In March 2026, Auckland Council codified that vision, partnering with Mobile Mentor for a full managed endpoint service and marking a significant step forward in Auckland Transport’s modernisation journey.
The Challenge
Auckland Transport’s environment had evolved over time, resulting in fragmented ownership across mobile, desktop, and in-house support functions. While each component worked, the overall model created inefficiencies, including:
At the same time, demand was increasing. Thousands of field workers and frontline employees depended on Android devices every day to communicate, access critical applications, and stay productive. Supporting this modern workforce required seamless mobility, strong security, and the ability to scale quickly as business needs changed.
Auckland Transport needed a partner who could bring these elements together without disrupting day-to-day operations.
The Solution: A Unified Endpoint Managed Service
Mobile Mentor proposed a consolidated model: take full ownership of endpoint and mobility services, including responsibilities previously handled in-house and by third parties.
The result is a comprehensive managed service designed around business-as-usual operations, with the flexibility to evolve over time while delivering a consistent experience across Android devices and every other endpoint.
Key elements of the solution include:
This model provides Auckland Transport with both proximity and depth—onsite responsiveness combined with specialist expertise behind the scenes.
A Modern, Cross-Platform Endpoint Strategy
Mobile Mentor now manages Auckland Transport’s endpoint ecosystem across a unified set of platforms and devices, including:
Android devices play a critical role in enabling Auckland Transport’s mobile workforce, giving employees secure access to business applications, communications, and operational tools while remaining centrally managed through Microsoft Intune.
Core services include:
This creates a uniform foundation that reduces complexity while improving security and delivering a better experience for users, regardless of device.
Operational Excellence at Scale
A key part of the engagement is delivering reliable, day-to-day operations within a clearly defined capacity model.
Mobile Mentor provides:
This governance framework ensures that the service continually improves while supporting both desktop users and employees who rely on Android devices in the field.
The Impact
By consolidating endpoint services under a single managed model, Auckland Transport is already seeing meaningful benefits:
Just as importantly, the organisation has created a platform for ongoing modernisation, one that empowers a mobile workforce with secure, well-managed Android devices while providing a unified endpoint strategy for every employee.
