Due to the pandemic, remote working has increased. It is crucial to offer long-term support for remote workers. A well-oiled help desk model for enterprise mobility is no longer an optional consideration for modern work. It is a necessary component to enable your team to be productive on remote devices and essential to any device management program.
In this video, Denis O’Shea talks with Luisa Sanchez about creating and managing a top-notch remote support program. The two take a deep dive into the ‘why’ and ‘how’ of delivering remote support solutions for remote workers.
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What is the essence of remote support for remote workers?
What kind of workers need remote support?
Why are remote support capabilities so necessary now?
What are the components of good remote support?
What are some remote support tools you are using?
What are the benefits remote support capabilities provide to organizations?
What is an example of a group that is utilizing a well-built program for a remote workforce?
Why doesn’t every organization embrace a remote support model?
What is the cost of setting up an effective remote help desk program?
Are remote support capabilities a must-have?
Where does remote support fit into the overall concept of Modern Management?
