For most businesses, endpoint management is not only a priority, but a necessity. Getting endpoint management right means adopting the right set of tools and strategies to meet your unique needs. 

One of the tools that has gained prominence in this domain is Remote Monitoring and Management (RMM). In the article below, we aim to explore the intricacies of RMM shedding light on its advantages, and functionalities, and its role in endpoint management.

What is Remote Monitoring and Management (RMM)

Remote Monitoring and Management, commonly known as RMM, is a specialized tool primarily employed by Managed Service Providers (MSPs). Its primary focus lies in automation and the ability to remotely monitor and manage various aspects of a businesses’ infrastructure.

While RMM can be used in collaboration with endpoint management solutions like Intune, RMM solutions extend capabilities to networks and servers.

Key Features of RMM

RMM as a solution encompasses a range of functionalities crucial for modern management. It excels in areas such as remote monitoring, software updates, patch management, automation, and security management. This robust toolset sets RMM apart from other solutions in the field and includes:

Remote Monitoring: Real-time monitoring enables admins to track various metrics, including system uptime, resource utilization, and potential issues. This proactive monitoring helps identify and address issues before they impact users or business operations.

Remote Management: Remote management capabilities include software deployment, configuration changes, troubleshooting, and maintenance tasks. This functionality is particularly valuable for distributed businesses or those with remote offices.

Automation: RMM tools support automation by enabling the creation and deployment of scripts, automating routine maintenance tasks, and scheduling updates. Automation enhances efficiency, reduces human errors, and ensures consistent IT processes.

Security Management: This includes patch management, antivirus updates, and the implementation of security policies.

Inventory Management: This feature tracks and documents details about devices, software licenses, and configurations.

Reporting and Analytics: Reporting features generate detailed reports on various aspects of the IT environment, such as system health, performance metrics, and security status. Analytics tools help identify patterns and trends, supporting data-driven decision-making.

Automations and Patch Management

Automation is a key strength of RMM, with the ability to deploy scripts and manage patch updates efficiently. RMM has the capability to handle a broad spectrum of applications, including third-party software such as Adobe and AutoCAD, which might fall outside the scope of typical endpoint management tools.

Managing Servers and Multi-Tenant Environments

One significant advantage of RMM is its proficiency in managing servers. Unlike tools developed explicitly for endpoint management, RMM excels in overseeing the entire server environment. Moreover, RMM’s ability to manage multi-tenant environments, allowing MSPs to view and address issues across multiple clients in a centralized manner, enhances the appeal of RMM software.


For businesses looking to increase productivity, employee experience and security, streamlined endpoint management is a must. RMM contributes as a tool tailored for Managed Service Providers , providing a versatile solution that transcends traditional endpoint management. Covering real-time monitoring, automation, security reinforcement, and multi-tenant support, RMM stands as an essential asset for navigating intricate IT environments.

RMM serves as a guiding force in the world of modern IT, steering businesses towards efficient and effective endpoint management.



Araseli Ramirez

Seli is a Modern Work and Security Engineer based out of US and works with clients on delivering Endpoint Management solutions. She is a first-generation college graduate of Texas A&M University and holds numerous Microsoft certifications. Prior to joining Mobile Mentor, Seli worked for a Microsoft Partner for seven years with a technology focus on Active Directory/Azure Active Directory, Intune and SCCM.