What your end-users should expect from Outsourced IT in 2023
Over the past four years, the rise of remote and hybrid work has been ostensible. It would be an understatement to say that the adjustment has influenced some changes in IT-managed services. In fact, it has flipped on its head, and MSPs who have embraced modern practices and technology have enabled a better employee experience for end-users, while simultaneously beefing up security.
In 2023, employees should expect an improved IT experience. It will improve productivity and also protect data and resources, no matter if they are in the office or not. It is attainable. A Modern MSP that has grown with the times should be able to remove the friction that once existed in the hybrid work experience in years past. Struggles like manual updates, limited 9-5 support, analog collaboration methods, clumsy login experiences, and lengthy onboarding have been effectively eliminated by the modern MSP.
We will look at the experience an employee can have when working with a Modern Managed Service Provider, while also considering the factors to think through when outsourcing IT.
Streamlined Onboarding with Zero Touch Provisioning
Zero Touch Provisioning (ZTP) is a modern approach to managing and provisioning network devices. This approach involves automating the entire process of setting up a new device, from the moment it’s taken out of the box until it’s fully operational. The benefits of using ZTP are numerous, and they extend not just to network administrators but to employees as well.
From the perspective of an employee, ZTP enables a seamless user experience. Where once it could take days to receive a new device when onboarded (especially for remote employees), Zero Touch Provisioning makes it possible for workers to receive and start using their devices on day one of beginning a new position. This is a win-win for employees and employers as it empowers a new worker to be productive immediately, enabling immediate contribution.
ZTP also largely enhances security for employees. By automating the device configuration process, ZTP ensures that all devices are configured with the latest security patches, protocols, and policies. This reduces the risk of security breaches and ensures that an employee can work safely without worrying about potential security threats.
5-Second Login with Passwordless Authentication
Passwordless authentication with biometrics creates an incredibly simplified login experience for employees. It allows employees to verify their identity without requiring them to remember and provide a password.
Windows Hello allows users to sign in with biometrics like facial recognition or fingerprints. They can also use a pin. This creates a secure and speedy way to access resources, providing a great user experience. Expect a modern MSP to have the capabilities to configure the 5-second login, employees will love it.
Accelerated Collaboration with Live Document Editing
A modern MSP leveraging Microsoft 365 makes live collaboration possible within teams, making teamwork much more efficient. Live collaboration allows team members to edit and make suggestions to documents in real-time, which enables each contributor to streamline participation from anywhere. If changes are made to a document, each colleague will see the update instantly.
Another great feature is the ability to track changes. This means the owner of the document is able to accept, reject or create a conversation regarding the change, a feature that is incredibly helpful when collaborating with colleagues. Microsoft 365 makes this collaboration
The ability to access documents on any Microsoft 365-enabled device makes hybrid and remote collaboration even more efficient. Colleagues can update documents on the go, whether It be on their pc, tablet or phone.
24/7 Remote Support
Modern work often doesn’t provide the option of getting in-person IT support. Resolving technical problems must be done in other ways. A modern MSP will use modern management tools. They provide permanent remote support solutions for in-office, hybrid, and remote workers.
A 24/7 mobile support program with capable IT support agents enables employees to solve their IT problems at any hour of the day, regardless of what device they happen to be working on. In result, employees are empowered to be productive at any time, no matter where they are in the world.
