In today’s fast-paced business world, most companies strive to boost efficiency and streamline their operations. A great way to do this is by using different software solutions that help with managing different parts of a business. 

A prime example of such integration is the seamless collaboration between Microsoft Intune and ServiceNow. This powerful integration offers numerous advantages, significantly enhancing both employee experience and IT operations management. 

 1. Enhanced Employee Experience:

The integration between ServiceNow and Intune brings about a frictionless onboarding and provisioning process for desktops, tablets, or mobile devices. When a new employee starts, HR or IT can use this integration to orchestrate the steps for arranging hardware and automate access provisioning. 

Whether the process is triggered automatically from your HR system of record, or manually in the ServiceNow portal, the tight integration to Intune ensures the mundane provisioning tasks can be completed systematically while leveraging the wide variety of Microsoft Workplace Experience solutions such as Autopilot or Windows365.  

This integration not only speeds up the process, but ensures it is consistently executed each time. You will see a positive impact to the Employee Experience, along with a reduction in on-boarding costs by having your new employees ready with everything they need much sooner. 

 2. Streamlined IT Operations Management:

ServiceNow has gained renown for its robust IT Operations Management (ITOM) and IT Asset Management (ITAM) capabilities, which includes Lifecycle Management and the Configuration Management Database (CMDB). Integrating with Intune enables accurate and immediate updates of device inventory – while also integrating with IT Service Management to begin building a TCO picture for your end-point fleet. With this information you can make better-informed financial and operational decisions for your Workplace Experience. 

IT teams can effortlessly manage and track the lifecycle of devices, ensuring that each employee has the right tools and that devices are kept up-to-date with the latest security patches and software updates. This level of visibility is invaluable for planning device refresh cycles, identifying potential vulnerabilities, and optimizing asset allocation across the organization. 

3. Proactive Issue Resolution: 

With Intune’s growing capability to monitor and assess user device experiences, a new dimension is added to the integration with ServiceNow.

When issues arise, Intune can automatically generate tickets in ServiceNow and notify the service desk, initiating a proactive response. This capability significantly reduces the time users might otherwise spend troubleshooting problems and enhances overall user satisfaction. Moreover, the ticketing system’s integration helps IT teams track and analyze recurring issues, leading to data-driven improvements in device management and support processes. 

4. Comprehensive Reporting and Analysis: 

By integrating Intune and ServiceNow, businesses gain access to comprehensive reporting capabilities. IT operations teams can generate real-time reports on various aspects of the environment, such as the number of devices, their configurations, and the operating systems in use. These reports enable organizations to make data-driven decisions, identify trends, and proactively address potential issues before they impact productivity. Such visibility into the IT environment becomes even more critical as businesses grow and scale. 


In conclusion, Microsoft Intune – ServiceNow integration offers a multitude of advantages that significantly improve both employee experience and IT operations management. By automating and streamlining processes, businesses can reduce onboarding time, enhance user productivity, and efficiently manage their IT assets. Furthermore, the proactive issue resolution capabilities ensure that users’ devices are running smoothly, reducing downtime and improving overall satisfaction. Finally, comprehensive reporting empowers IT teams with valuable insights to optimize operations and enhance decision-making. 

For businesses seeking to improve their IT operations and elevate the employee experience, embracing the integration between Intune and ServiceNow is undoubtedly a strategic move that fosters efficiency, productivity, and a seamless working environment.