“Mobile Mentor brought a more sophisticated level of services at a lower price. They are far superior from a performance standpoint than our previous partner and were able to deliver 25-30% savings.”
– David Estrin, Chief Operations Officer,
Big Brothers Big Sisters of Middle Tennessee
A Modern Solution to Meet the Mission
As a non-profit organization, Big Brothers Big Sisters of Middle Tennessee was seeking to use a larger percentage of their annual budget to fund their mission of supporting underserved youths in Tennessee, without sacrificing operational necessities. Chief Operations Officer, David Estrin, was convinced that their IT spend could be decreased to achieve this but knew that his team’s user experience and security posture could not be forfeited. In fact, he believed a solution could be found to achieve a simultaneous balance.
At this point, Big Brothers Big Sisters of Middle Tennessee were working with a traditional MSP, and while many facets of their operations were adequately working, Dave knew that his organization could benefit from the enhanced resources a modern MSP would be able to provide. An MSP with advanced capabilities would allow his team to accelerate their efforts towards their mission and deliver an experience that was fit to purpose for a modern hybrid workforce.
Embracing a Modern MSP
“Mobile Mentor has been able to deliver services that I never thought would be possible. This Included a quarterly check in with a customer experience representative, where we review a dashboard of open and closed tickets, time of delivery, in addition to a synopsis of what is new in the marketplace that our organization can leverage.”
David Estrin- Chief Operations Officer, Big Brothers Big Sisters of Middle Tennessee
Big Brothers Big Sisters of Middle Tennessee engaged the Mobile Mentor team to find a solution to their modernization needs and relegate unnecessary costs in their IT budget.
A switch to Mobile Mentor’s modern managed services created a new opportunity for Big Brothers Big Sisters of Middle Tennessee to embrace an experience that would revolve around their end-users and leverage their existing Microsoft licenses. With a modern managed services stack the group’s technology solutions became more affordable, secure, and productive for their team.
IT support for everything, 24/7
Mobile Mentor provided the Big Brothers Big Sisters of Middle Tennessee team access to 24/7 support for remote, hybrid, and in-office workers alike. Through Mobile Mentor’s support program, Big Brothers Big Sisters of Middle Tennessee would gain an expert help desk that operated around the clock at a fraction of the price of employing full-time internal support staff. With the modern support services from Mobile Mentor, Big Brothers Big Sisters of Middle Tennessee employees would have the opportunity to call, live chat, or access resources via mobile app around the clock.
A Streamlined Onboarding Experience
Mobile Mentor’s Zero Touch Provisioning capabilities eliminated Big Brothers Big Sisters of Middle Tennessee’s need to manually image devices for new employees – a time-consuming and costly endeavor. With Zero Touch provisioning, the Big Brothers and Big Sisters of Middle Tennessee team are enabled to set up new employees with the technology they need to be productive in minutes rather than taking days to manually image devices.
Methodically Securing and Updating
With their traditional MSP, keeping devices up-to-date and secured was a challenge, especially when it came to hybrid workers. With Mobile Mentor’s modern approach and over-the-air updates, deployment of updates security patches, feature updates, and performance improvements became simple. Employees would no longer need to be physically in the office or be required to tap into vulnerable VPNs to receive updates that keep their devices healthy and functional. This provided a major improvement in Big Brothers Big Sisters of Middle Tennessee’s security posture and tech experience for employees.
Secure Management of Resources
Mobile Mentor ensured that the Big Brothers Big Sisters of Middle Tennessee resources and data is secured and continuously backed up in the cloud. This was achieved by deploying Microsoft Defender and a Zero Trust architecture which protects all the group’s devices from cyber threats with the most advanced security on the market. Additionally, the Mobile Mentor team provided Big Brothers Big Sisters of Middle Tennessee with a disaster recovery management plan and resources to ensure a safe and reliable recovery of data if a breach were to occur.
A Modern Mentor for Continuous Strategy
To achieve ongoing success with the security and employee experience, Big Brothers Big Sisters of Tennessee regularly connects with Mobile Mentor’s team of preeminent IT leaders for strategy and planning sessions. The group now has access to IT system administrators, digital identity experts, security officers, and network administrators at their disposal, ensuring that they are excellently positioned from an IT perspective. The Mobile Mentor team provides regular modern strategy guidance for Big Brothers Big Sisters of Tennessee to guarantee that their team is productively operating with their tech stack now and for the future.
“Now that we have Mobile Mentor walking us through all the pieces of the IT puzzle, we are able to focus on our mission and the kids, without concern about our back-end IT operations.”
David Estrin- Chief Operations Officer, Big Brothers Big Sisters of Middle Tennessee
Moving Forward with Lower Costs, Improved Productivity, and Advanced Security
Through their partnership with Mobile Mentor and introduction to modern managed services, David and his team at Big Brothers Big Sisters of Middle Tennessee were able to effectively save 25% of their IT budget. The 24/7 support they now receive enables their team to work effectively and without disruption while saving the organization significantly on soft costs. Their resolution time for technical issues has been drastically reduced through the partnership with Mobile Mentor. What’s more, is that the Big Brothers Big Sisters of Middle Tennessee team can operate with the confidence that their security posture is now top-tier through the utilization of the most sophisticated infrastructure on the market. They can also rest easy knowing that their data is secure and efficiently backed up and a reliable team is a call, message, or text away if an incident ever happens to occur.
ABOUT BIG BROTHERS BIG SISTERS OF MIDDLE TENNESSEE
Big Brothers Big Sisters of Middle Tennessee works to provide youth facing adversity with the guidance they need to help them succeed by matching them with an adult mentor. They create professionally supported mentoring programs to develop positive relationships between a Big and Little that have a lasting impact on a young person’s life.
