IT’S NOW A FULLY FUNCTIONAL PAGING SYSTEM
In November 2020, HVDHB and WRDHB approached Mobile Mentor to assist with enabling them to join the CCDHB trusted AtHoc solution. To eliminate impacting those reliant on the solution at CCDHB, three new device profiles and a separate AtHoc instance were built in isolation for the two DHBs.
With the deployment of over 150 Samsung and 50 iPhone devices, the AtHoc enterprise solution is now fully operational for both shared and individual use cases at both the HVDHB and WRDHB. Clinicians are notified through the AtHoc solution rather than an antiquated paging system, and we are seeing pagers and non-smartphones retired.
Even more, the three health providers CCDHB, HVDHB and WRDHB are looking to merge their operations to create greater economies of scale. Clinicians get the same reliable, smartphone-based communications while the DHBs enjoy more efficient operations and save precious IT resources for more innovative projects.
But these smartphones are not just being used to replace pagers! By using smartphones, DHB employees have secure access to Microsoft Outlook, Teams, Kaizala, and more, as well as DHB-approved clinical apps.
Separately, the shared devices are handed between employees at the end of shifts. By replacing pagers, the clinicians no longer need to go looking for a desk phone to return a page as they are holding a phone in hand. Also, since the phones are handed off between shifts the on-call resource is holding the phone and can be contacted directly. In the past staff would be paged and return a call to an internal desk phone and someone would have to guard the phone and wait for the call.
This frees the AtHoc solution for pure emergency life-and-death situations. It means calls are not being made to staff who are off duty.
All this is made possible through modern device management.
Underneath the hood, the system is supported and managed through a technology called mobile device management (MDM). This technology allows the DHBs to manage all devices remotely. IT staff do not have to physically touch the smartphones to ‘prepare them’ with apps, security policies, and configurations. Any device in a user’s hand can be setup over the air through Wi-Fi or cellular connections leveraging the MDM – everything downloads behind the scenes once a user logs in.